Requirements & Policies

VACCINATIONS

All pets are required to be current on all vaccinations dictated by Comal County. Dogs are required to be current on Rabies, Distemper/Parvo, and Bordetella* vaccinations.  All vaccinations must be updated at least 7 days prior to their stay with us.

*Bordetella vaccinations are required every 6 months.

Drop Off and Pick Up Times

  • 7:30 AM – 9:00 AM (Mon – Thurs)
  • 5:00 PM – 6:30 PM (Mon – Thurs)
  • 7:30 AM – 9:00 AM (Friday)
  • 8:30 AM – 10:00 AM (Saturday)
  • 5:00 PM – 5:30 PM (Sunday)

Note: If your dog is picked up during morning hours no charge is incurred for that day. If they stay and play with us until the evening pickup there will be a $25 daycare charge added.

Saturday, Sunday, and Monday pickups not available during holiday weekends because the office is closed.  

RESERVATIONS

A two-night deposit is required at the time of reservation, which will be applied to your dog's stay. The balance is due at pick up.

Your deposit is refundable with a 48-hour notice of cancellation.

A decrease in the number of days needed also requires a 48-hour notice for regular boarding or you will be charged for those days.

HOLIDAY RESERVATIONS

There is a 3 night stay minimum on holiday stays.

A 100% deposit is required for all holiday reservations.

A full 30-day notice is REQUIRED for cancellation of holiday reservations or no refund will be issued.

A decrease in the number of days needed also requires a full 30 days for holiday boarding or you will be charged for those days.

Holidays include, but are not limited to, Thanksgiving, Christmas, New Years, Spring Breaks, and all 3 day weekends.

Call us to book your reservation!

Come see what Red Barn Pet Ranch is all about.