Requirements & Policies
VACCINATIONS
All pets are required to be current on all vaccinations dictated by Comal County. Dogs are required to be current on Rabies, Distemper/Parvo, and Bordetella* vaccinations. All vaccinations must be updated at least 7 days prior to their stay with us.
*Bordetella vaccinations are required every 6 months.
Drop Off and Pick Up Times
- 7:30 AM – 9:00 AM (Mon – Thurs)
- 5:00 PM – 6:30 PM (Mon – Thurs)
- 7:30 AM – 9:00 AM (Friday)
- By Appointment Only (Saturday)
- 5:00 PM – 5:30 PM (Sunday)
Note: If your dog is picked up during morning hours no charge is incurred for that day. If they stay and play with us until the evening pickup there will be a $25 daycare charge added.
A Late Fee of $35 will be incurred for any pick ups or drop offs outside of our business hours.
Saturday, Sunday, and Monday pickups not available during holiday weekends because the office is closed.
RESERVATIONS
A 50% deposit is required at the time of reservation, which will be applied to your dog's stay. The balance is due at pick up.
Your deposit is refundable with a 30 day notice of cancellation.
A decrease in the number of days needed also requires a full 30 day notice for regular boarding or you will be charged for those days.
HOLIDAY RESERVATIONS
There is a 3 night stay minimum on holiday stays.
A 100% deposit is required for all holiday reservations.
A full 30-day notice is REQUIRED for cancellation of holiday reservations or no refund will be issued.
A decrease in the number of days needed also requires a full 30 days for holiday boarding or you will be charged for those days.
Holidays include, but are not limited to, Thanksgiving, Christmas, New Years, Spring Breaks, and all 3 day weekends.
Note: Saturday, Sunday, and Monday pickups not available during holiday weekends because the office is closed.