Requirements & Policies
All pets are required to be current on all vaccinations dictated by Comal County. Dogs are required to be current on Rabies, Distemper/Parvo, and Bordetella* vaccinations. All vaccinations must be updated at least 7 days prior to their stay with us.
*Bordetella vaccinations are required every 6 months.
Drop Off and Pick Up Times
- 7:30 AM – 9:00 AM (Mon – Thurs)
- 5:00 PM – 6:30 PM (Mon – Thurs)
- 7:30 AM – 9:00 AM (Friday)
- By Appointment Only (Saturday)
- 5:00 PM – 5:30 PM (Sunday)
Note: If your dog is picked up during morning hours no charge is incurred for that day. If they stay and play with us until the evening pickup there will be a $25 daycare charge added.
A Late Fee of $35 will be incurred for any pick ups or drop offs outside of our business hours.
Saturday, Sunday, and Monday pickups not available during holiday weekends because the office is closed.
A 50% deposit is required at the time of reservation, which will be applied to your dog's stay. The balance is due at pick up.
Your deposit is refundable with a 30 day notice of cancellation.
A decrease in the number of days needed also requires a full 30 day notice for regular boarding or you will be charged for those days.
There is a 3 night stay minimum on holiday stays.
A 100% deposit is required for all holiday reservations.
A full 30-day notice is REQUIRED for cancellation of holiday reservations or no refund will be issued.
A decrease in the number of days needed also requires a full 30 days for holiday boarding or you will be charged for those days.
Holidays include, but are not limited to, Thanksgiving, Christmas, New Years, Spring Breaks, and all 3 day weekends.
Note: Saturday, Sunday, and Monday pickups not available during holiday weekends because the office is closed.